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GCCWISE CONTROL ROOM

Agent administration

Usage by advisor

Activity

Language quality

Response quality

Automated checks assess formatting, language alignment, advisor identity, and sensitive-response safeguards. Authorized administrators can review retained questions and responses under User Questions.

RELEASE QUALITY

Advisor evaluations

Run deterministic checks for routing, workflows, evidence, safety and concise responses. No model call or API cost is incurred.

ADMINISTRATOR REVIEW

User questions

Review questions and advisor outcomes. User identities are masked and every detail view is audited.

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HUMAN ESCALATION

Expert review requests

Review support requests and assessments, assign a coordinator, and publish progress updates for users.

SUPABASE PROFILES

Configure advisors

ORGANIZATION ENTITLEMENTS

Organizations and approved users

Define an advisor portfolio once per organization. Members inherit that policy unless an explicit user override is required.

ORGANIZATIONS

Advisor portfolios

Organization advisor access
MEMBERS

Approved users

Member advisor access